Policies and general information

How to Book

• Interested in experiencing Infinima? Just click the "Reserve Online" button, or call us, at 418-651-0001. When booking, you will be asked to provide us with your credit card number in order to ensure your reservation is guaranteed.

Cancellation Policy

• Can’t make it to your appointment? You may cancel your reservation free of charge by notifying us at least 48 hours in advance. If cancellation is given within 48 hours of the reservation, your credit card or gift certificate will be charged some fees. Such policy is applied as we strive to offer our clients maximum availability.

Time of Arrival

• You are kindly asked to arrive 15 minutes before your appointment. This way, you will have time to fill out the Infinima Questionnaire and start relaxing even before we start taking care of you!

Tips

• There is a box in the lobby where you can leave your massage therapist or beautician tips. Should you wish to use it, envelopes will be given to you at the reception desk.

Health Break

• Health break is included with all of our treatments. Enjoy fresh fruit, cheese, and sweet biscuits, with herbal tea or fruit juice to top it off. For a small additional fee, your health break can be served with a glass of wine or champagne. 

Insurance Receipt

• Infinima’s massage therapists are certified and, as such, can provide you with insurance receipts. Did you know that some insurance companies reimburse up to 100% of massage costs? Make sure you check with your insurance company!

Rules

• In order to ensure both your and other clients’ relaxation, you are asked to speak low in our relaxation rooms and in the Infinima Hammam.

Free Outside Parking

• Well situated on Chemin Sainte-Foy, Infinima has a large, free outside parking. That way, you won’t have to pay to park your car, or walk long distances to make it to the Infinima paradise!

What’s Provided?

• Upon your arrival, you will be given a locker key. In your locker, you will find a large towel and an Infinima bath robe. Did you choose to have access to the Infinima Hammam? Sandals will also be provided to you. Finally, you will find all you need in our changing rooms: hairdryer, curling iron, and all the necessary products for showering.

Clients Under 18

• At Infinima, those under 18 may also benefit from our treatments. If your are under 18 and wish to make an appointment, contact us so that we can schedule your appointment in the morning and at the beginning of the week, if possible. Please note that minors must be accompanied by an adult on their visit.